Ombudsman Responsibilities

The responsibilities of the Office of the Independent Ombudsman for state supported living centers are to:

• Use person-centered practices to advocate for residents and their families.
• Investigate complaints and respond to inquiries.
• Monitor abuse, neglect, and exploitation investigations.
• Evaluate the SSLC investigation process.
• Conduct audits (program review).
• Make recommendations to the governor, legislature, HHS and SSLCs.
• Refer complaints outside our scope of practice.

If you have other concerns

To report suspected cases of abuse, neglect or exploitation at an SSLC or anywhere, contact HHS Complaint & Incident Intake at 1-800-458-9858.

Contact the Long-term Care Ombudsman's Office about the quality of care at a nursing home or assisted-living facility at 800-252-2412.

For other issues related to HHS, contact the HHS Ombudsman at 877-787-8999.