Ombudsman Responsibilities

The responsibilities of the Office of the Independent Ombudsman are to:

• Use person-centered practices to advocate for residents and their families.
• Investigate complaints and respond to inquiries.
• Monitor abuse, neglect, and exploitation investigations.
• Evaluate the SSLC investigation process.
• Conduct audits (program review).
• Make recommendations to the governor, legislature, HHS and SSLCs.
• Refer complaints outside our scope of practice.