Ombudsman Responsibilities

The responsibilities of the Office of the Independent Ombudsman are to:

  • Use person-centered practices to advocate for residents and their families.
  • Investigate complaints and respond to inquiries.
  • Monitor abuse, neglect, and exploitation investigations.
  • Evaluate the SSLC investigation process.
  • Conduct audits (program review).
  • Make recommendations to the governor, legislature, HHS and SSLCs.
  • Refer complaints outside our scope of practice.